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Residential Broadband Plans: 7 Things You Need To Ask Your ISP First

Written by Jimmy Rustling
  • Are you looking for an internet connection with good speed?
  • Are you perplexed by the plethora of Internet plans that offer varying Internet speeds?
  • Is Your ISP confusing you with technical jargon you don’t understand?

Believe it or not, there are hundreds of others with the same questions.

Finding a reliable internet connection that does not eat all your savings is indeed difficult in recent years.

Choosing an Internet service provider can be difficult, especially if you aren’t sure what questions to ask.

No, you cannot be satisfied with downloading movies and games from thenewpiratebay. There are a lot more technical questions to consider here.

Read this article, and find out all about them.

7 Questions To Ask Your Internet Service Provider

Getting all of the facts on a residential internet plan is needed before signing on the dotted line. In fact, it is one of the secrets to loving the Internet service provider you choose. Therefore, we’ve put up a list of questions you should ask yourself so you can be a wise Internet shopper.

#Question 1: Are There Data Restrictions?

Data limits are constraints placed on your Internet service provider’s Internet usage.

Not all Internet service providers will impose a data cap, and some may impose soft and hard limits.

A hard data limit means that once you’ve used a specific amount of data, you’ll either be charged an overage fee or be cut off entirely.

Soft data restrictions refer to the fact that once you’ve used a particular amount of data, you can continue to use the Internet, but at a reduced speed.

#Question 2: What Are The Speed Options?

Which speed is appropriate for your house or company depends on how much you use the Internet.

The number of devices, the amount of streaming, and the amount of downloading will all influence the speed you require.

Netflix recommends an Internet download connection of at least 5 Mbps to stream HD videos.

Most Internet providers will provide several different speed options based on their customers’ demands, and you should ask which one is ideal for you.

#Question 3: Are The Speeds Guaranteed? 

Unfortunately, most Internet providers do not issue speed guarantees, but it never hurts to inquire.

Find out what you can do if your Internet isn’t working at the speed of your plan, even if they don’t offer performance guarantees.

Slow speeds can occur due to equipment failure or a high number of users utilizing your connection.

There are a plethora of free websites where you may test your Internet speed!

#Question 4: Is There A Contract?

It’s crucial to find out if there’s a contract in place and how long it lasts.

It’s also a good idea to see if there are any incentives for committing to a lengthier term.

Waived fees or a decreased monthly charge are examples of these incentives.

When it comes to contracts, though, it’s equally important to know how the supplier handles early cancellation.

#Question 5: Can I Offer My Own Router?

In most cases, you will have two options.

You can either bring your own router or rent one from your ISP for a monthly or annual cost.

If there are any problems with the equipment rented from the provider, they will normally repair it or come out and perform maintenance on it.

However, if you provide your own equipment, most carriers will not service or replace it for free.

#Question 6: What Happens If There’s A Problem With The Internet Connection?

Unfortunately, Internet problems are unavoidable.

But, what is the procedure for notifying the provider if this occurs?

Some carriers offer a phone number for technical help, an online portal with outage and maintenance information, or a live chat option.

It’s also beneficial to be aware of tech support and customer service hours.

#Question 7: What Are The Additional Fees?

Find out what extra expenses are available with this Internet service provider and what you can do to avoid them, in addition to the regular monthly fee.

Installation fees, overage charges if you exceed a data limit, service fees if a technician must come out to service your equipment, and cancellation fees are all possibilities.

You must inquire all about them before you select a broadband service provider.

Signing Off

There you go!!

We have accumulated the list of questions one should ask before choosing an ISP, and once you come up with this set of questions, your ISP is bound to answer you honestly.

You can even come up with your own questions but make sure they include these ones here as well.

For further questions, ping us in the comment section below.

We will get back to you with a reply shortly.

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About the author

Jimmy Rustling

Born at an early age, Jimmy Rustling has found solace and comfort knowing that his humble actions have made this multiverse a better place for every man, woman and child ever known to exist. Dr. Jimmy Rustling has won many awards for excellence in writing including fourteen Peabody awards and a handful of Pulitzer Prizes. When Jimmies are not being Rustled the kind Dr. enjoys being an amazing husband to his beautiful, soulmate; Anastasia, a Russian mail order bride of almost 2 months. Dr. Rustling also spends 12-15 hours each day teaching their adopted 8-year-old Syrian refugee daughter how to read and write.